Terms of Service

1. Acceptance of Terms

Welcome to EzyBite! By accessing or using our website at ezy-bite.vercel.app and placing any order, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all users, including browsers, customers, and merchants.

2. Our Services

EzyBite is a campus-based snack ordering service. We provide an online platform for placing snack orders — including samosas, beef, ndengu, potato options, and curated bundles — with on-campus delivery or pickup. We reserve the right to modify, suspend, or discontinue any part of our service at any time with or without notice.

3. Ordering & Payment

• All prices are listed in Kenyan Shillings (KES) and are inclusive of any applicable charges.
• Payments are made via M-Pesa STK Push. We do not store your M-Pesa PIN — all transactions are processed directly by Safaricom.
• An order is confirmed only after successful payment verification.
• You may cancel an order within 5 minutes of placing it, provided payment has not yet been confirmed. After this window, cancellations are not guaranteed.
• Cash on delivery is not supported at this time. All payments must be completed online before fulfilment.

4. Delivery & Pickup

• Delivery is exclusively available within the campus premises. We do not currently offer off-campus delivery.
• Delivery time estimates are provided as a guide only and may vary based on order volume and time of day.
• You are responsible for providing an accurate delivery location or pickup point at the time of ordering.
• EzyBite is not liable for delays caused by incorrect information provided by the customer.

5. Refunds & Cancellations

• Due to the perishable nature of our products, we generally do not offer refunds once an order has been fulfilled.
• Refunds or replacements are issued for: incorrect items delivered, orders that were charged but not fulfilled, or verified quality issues reported within 1 hour of delivery.
• To request a refund, contact us at info.ezybitesnack@gmail.com or call 0714516132 with your order details and payment reference.
• Refund decisions are final and processed within 3–5 business days.

6. User Responsibilities

• You must provide accurate, current, and complete information when creating an account and placing orders.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree not to misuse our platform by placing fraudulent orders, abusing promotional codes, or engaging in any activity that disrupts our service.
• Users found abusing the platform may have their accounts suspended without notice.

7. Intellectual Property

All content on this website — including the EzyBite name, logo, design, text, and graphics — is the property of EzyBite and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

8. Limitation of Liability

EzyBite provides its services on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components. To the maximum extent permitted by law, EzyBite shall not be liable for any indirect, incidental, or consequential damages arising from your use of our platform or services.

9. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of the EzyBite platform after any changes constitutes your acceptance of the revised terms.

For questions about these terms, contact us at info.ezybitesnack@gmail.com.