Privacy Policy

1. Information We Collect

We collect information you provide directly when you:

• Create an account – full name and email address.
• Place an order – order details, delivery location, and order notes.
• Make a payment – your phone number for M-Pesa STK Push. We do not store your M-Pesa PIN.

We may also automatically collect limited technical data such as your browser type and IP address for security and diagnostic purposes.

2. How We Use Your Information

• To process and fulfil your orders.
• To communicate order status, confirmations, and support responses.
• To improve our platform and service quality.
• To manage your account and reward points (Bite Club).
• To comply with applicable legal obligations.

We do not use your data for unsolicited marketing unless you have explicitly opted in.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data in the following limited circumstances:

• Payment processing – your phone number is shared with Safaricom solely for M-Pesa transaction initiation.
• Service providers – trusted platforms such as Google Firebase (database and authentication) that assist in operating our service, under strict data security agreements.
• Legal requirements – if required by law or to protect the rights of EzyBite or its users.

4. Data Security

We implement commercially reasonable security measures to protect your data, including encrypted connections (HTTPS) and Firebase's built-in security infrastructure. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your EzyBite account.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

5. Cookies & Local Storage

EzyBite uses browser local storage to save your preferences (such as dark mode and cart state) for a better user experience. We do not use third-party advertising cookies. Firebase may use cookies for authentication session management. You can disable cookies via your browser settings, though some features may not function as expected.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated personal data.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us at info.ezybitesnack@gmail.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order records may be retained for up to 12 months for support and dispute resolution purposes. You may request deletion of your account at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

For questions or concerns about your privacy, please reach out to us at info.ezybitesnack@gmail.com or call 0714516132.